Every guide on OutsourcingVN, and what each one answers
Fifteen guides sit at the root of this site: six on AI workflow automation, five on outsourcing software work to Vietnam, and four on running an outsourced project once it is under way. This page lists all of them with the question each one answers, so you can choose the right guide without opening the other fourteen first.
Submit a project See the servicesReviewed by David (CEO) · Updated 24 Sep 2026 · 9 min read
OutsourcingVN is operated by Netbase JSC, and until now these pages were reachable only from the Delivery and About menus, which said nothing about how they relate. Two of them head a cluster. Four belong to no cluster at all. The rest are spokes. This index records which is which, and links each one once.
How the guides are organised
- AI workflow automation: a pillar and five spokes
- Outsourcing to Vietnam: a pillar and four spokes
- Running an outsourced project: four standalone guides
- What each group is for
- Where these guides lead
- Common questions
- How these guides are sourced and reviewed
- Start with the question you actually have
AI workflow automation: a pillar and five spokes
This group follows one buying decision from the first question to the last. The pillar states the five questions and the spokes answer one each, so reading the pillar alone is enough to decide whether the project is worth starting.
- AI workflow automation: how to decide, prove and buy it answers which workflow goes first, what shape the automation takes, which model runs it, how the result is tested and who stays accountable when it is wrong.
- Which processes should you automate with AI first? answers what makes a process a workable first candidate, what rules one out, and how to score a shortlist in a table.
- Choosing between an AI agent and an automated workflow answers whether the system should choose its own steps or follow a fixed sequence with one bounded model step inside it.
- Choosing an AI model for business workflows answers why the model is the last decision rather than the first, and how to keep it replaceable afterwards.
- How to evaluate and test an AI workflow answers how to build an evaluation set from real cases, agree acceptance before the build starts, and re-run it whenever anything changes.
- Where a person belongs in an AI workflow answers which review pattern to use, what threshold routes a case to a person, and how to keep review from becoming the new bottleneck.
- Customer support automation is the worked example: the whole cluster applied to one process, from first message through escalation to a resolved case.
Netbase works with commercial and open-source AI models chosen per project (model-agnostic); no vendor partnership is implied. None of these pages recommends a model vendor, and none of them publishes an accuracy figure for a workflow it has not seen.
Outsourcing to Vietnam: a pillar and four spokes
Netbase JSC's head office is in Hanoi, Vietnam, and it is the company's only office, and Netbase serves clients in the United States, Europe and Asia-Pacific. Vietnam is the delivery base, not the offer, so this group is about judging a delivery system rather than a country.
- Vietnam software outsourcing: a buyer's guide answers which governance decisions actually matter when the team building your software is somewhere else.
- How to compare software outsourcing companies in Vietnam answers how to build a shortlist you can defend to colleagues, using dated criteria applied to every provider equally.
- What drives the cost of a Vietnam software project answers how a total is assembled and how to read two quotes that look nothing alike.
- Due diligence before you sign an outsourcing contract answers what to request, what to verify independently, and how to tell a good answer from a confident one.
- Working across time zones with a Vietnam delivery base answers how much daily overlap the work genuinely needs and how to design the window around it.
Netbase delivers remote-first from Hanoi in Agile increments with weekly reviews, using AI-assisted engineering under human review. That is the arrangement the time-zone guide describes from the inside, which is worth knowing when you read it.
Running an outsourced project: four standalone guides
These four are not a cluster and are not written as one. Each covers a decision that arrives at a different point in an engagement, and each is written to be read on its own by someone with that specific problem, in roughly the order the problems appear.
- How to write a software project brief answers what a provider needs from you in order to propose something you can compare against another proposal.
- Who owns the code in outsourced software answers what transfers to the client, what stays licensed to the provider, and what to settle in writing before the first commit.
- Security, access and data rules for an outsourced team answers who may reach which system, how code is reviewed, where data sits, and what to agree before an incident rather than during one.
- Handover and exit: ending an outsourcing engagement answers what you should receive when the work ends, when each part should arrive, and how to avoid depending on the provider to keep running.
If a pillar for this group is ever written, it will be added here and the four will be re-described as spokes. Until then they stay listed as what they are.
What each group is for
| Group | The decision behind it | Shape | Read it when |
|---|---|---|---|
| AI workflow automation | Whether, where and how a model should do part of an operating process | One pillar, five spokes, one worked example | A process repeats often enough to be worth automating and you need to know if it qualifies |
| Outsourcing to Vietnam | Whether an external remote delivery team fits, and how to check one | One pillar, four spokes | You are choosing a provider, or explaining the choice to people who were not in the room |
| Running an outsourced project | How to specify the work, protect what it produces and end it cleanly | Four standalone guides, no pillar | A provider is chosen or already working and a contract question has come up |
Nothing in the table is a ranking. The groups sit in the order a buyer usually meets them, not in order of importance.
Where these guides lead
A guide ends in a decision, and a decision usually needs a page that is not a guide.
- Services lists what can be bought as a bounded engagement, which is where a guide's conclusion turns into a scope.
- Solutions describes recurring operational problems and the shape of the work that addresses them, one page per problem.
- Industries sets out the sectors we work in, what tends to be true in each and where our delivery record is thin.
- Work holds the anonymised delivery records. They name no client and publish no result figure, and they say so on every page.
Plan the next step for your project
Common questions
It is every root-level guide. Service, solution, industry and work pages are indexed on their own hubs, which are linked above.
Because it is not one. Calling four separate guides a cluster would imply a pillar page that answers the broad question, and no such page exists for them yet.
No, and none of them claims to be. They are written by a supplier of the work they describe. What they do instead is state their method, publish their criteria and avoid ranking anyone.
No. Each spoke is self-contained. The pillar is the faster route if you do not yet know which question you have.
It was reviewed on 24 September 2026. When a guide is added, retired or moved into a cluster, this page changes with it.
How these guides are sourced and reviewed
Every statement about the company on these pages maps to an entry in a claim register before it is published, and the register holds the source, the owner and the review date. OutsourcingVN records material claims with source, owner and review date, publishes the lower figure on conflict and does not rank competitors. Where a claim is registered with specific approved wording, that wording is published unchanged rather than paraphrased.
Read all of it as the work of an interested party: OutsourcingVN is Netbase's site, Netbase sells the services these guides discuss, and that interest shapes which questions we thought were worth answering. The guides are written to be usable whoever you buy from, and where there is no delivery record behind a statement, the page in question says so instead of implying one. Nothing here rests on a benchmark, a survey or a third-party study. For how claims are sourced, reviewed and corrected across the site, see the methodology.
Start with the question you actually have
If you know the process you want to automate, start with the AI group. If you are still choosing a provider, start with the Vietnam group. If the provider is chosen and the contract is open in another tab, start with the four standalone guides. When the question turns into a project, submit a project describing the outcome, the systems involved and who owns the decision. OutsourcingVN is Netbase's own outsourcing-services platform, and a person reads every brief.
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