Global delivery: remote-first from Hanoi

Netbase JSC's head office is in Hanoi, and it is the company's only office. Netbase serves clients in the United States, Europe and Asia-Pacific from there. Those markets are a delivery footprint rather than a map of offices: Netbase has built web-to-print stores with online design tools for print businesses in Singapore, France, the Netherlands and South Korea, and Magento stores with companion Android and iOS apps for fashion retailers in the Netherlands and Nigeria and for a parts and equipment seller, all delivered from Hanoi for clients that are not named. Netbase's Clutch profile carries client reviews from businesses in Romania, Spain, Sweden, France, Denmark, the Netherlands and Belgium. Remote delivery is the default because it gives access to the right specialists, avoids unnecessary travel and produces a written record of decisions and evidence.

Being remote-first does not mean being remote-only. It also does not mean Netbase has an office, employees or round-the-clock coverage in your country. Where local presence matters, it is scoped as a specific activity.

Project communication, documentation and deliverables are in English unless the contract says otherwise. Written decisions and status updates reduce the risk of misunderstanding across languages and time zones, and important agreements are confirmed in writing after any call. If your users or stakeholders need another language, for example for user acceptance or training, that requirement is scoped with the activity.

For custom development, the intellectual property created for you belongs to you. Netbase's productized modules and products, where a project uses them, are licensed rather than transferred, and the proposal identifies them before you accept it. Contributors from any location work under the same terms.

However many locations are involved, the project has one delivery owner, one milestone plan and one route for risk, change and acceptance. Distributed sourcing does not dilute accountability. The project delivery page explains how milestones, reviews and handover work, and the engagement models page explains how this compares with other ways of buying outsourced work. For the reporting, escalation and evidence rules to request from any distributed supplier, see remote delivery governance.

Most day-to-day work happens in shared, access-controlled tools: your repositories and environments, a project workspace for scope and decisions, and agreed channels for chat and calls. Work passes between contributors through written handoffs, code review and documented decisions rather than hallway conversations. That makes progress visible to you at any hour, lets a specialist join for one milestone without disrupting the rest of the team, and leaves a record that survives when people change roles.

Some buyers start from the country question. The Vietnam outsourcing guide covers what to check when outsourcing software work to Vietnam, the vendor evaluation criteria apply to any shortlist wherever the supplier sits, and the about page explains who operates OutsourcingVN.

Choose the engagement model before staffing a plan: project outsourcing or staff augmentation, in-house against outsourced delivery, managed outcomes for a system already in production, or specialist sprints for one bounded skill gap, and see white-label development for agencies if you are reselling the work. Then define the overlap and handoff window, the data and access boundary and the total delivery worksheet. Those are separate decisions: location alone does not settle ownership, availability or security. The commercial route is Custom Product Engineering.

The multi-vendor marketplace mobile app record is adjacent delivery evidence for engineering scope. It does not prove a local office, staffing availability in a particular country or a guaranteed handover duration. Ask for a project-specific plan before relying on those assumptions.

The market delivery index compares all sixteen guides side by side and routes you to the right one; use the Nigeria, UAE, Singapore, UK, Mauritius, Saudi Arabia, United States, Australia, South Africa, Kenya, Canada, Indonesia, Philippines, Netherlands, Germany and France buyer guides to identify local questions for your own advisers and integration owners. They do not assert local offices, regulatory approval or a delivered project in each country.