Headless multi-store loyalty reward shop platform

What the platform contains

One platform serves many reward shops, each branded for a different client programme. A shopper browses merchandise, gift cards and travel bookings and checks out with a hybrid of points and cash, so a single order can draw on a points balance and a card in the same transaction. A multi-vendor module routes each line to the supplier that fulfils it and raises an alert when a service level is breached. The interface is available in Arabic and English. A centralised super-administrator dashboard sits above all the shops, and mobile software development kit interface components let the company embed reward shopping inside its clients' own applications.

The integration surface

This is the part of the record a buyer should study, because it is where the work actually was. The platform connects to the client's points middleware, its ordering service and its product catalogue, using webhooks where an event must arrive immediately and scheduled synchronisation where a full set has to be reconciled. Single sign-on carries identity in from the programme side, and payment gateways handle the cash half of a hybrid checkout.

Three consequences follow from that shape, and they are worth planning for on any comparable project. A points balance is authoritative somewhere else, so the checkout has to reserve and release rather than assume. A catalogue that arrives by scheduled synchronisation is always slightly behind the source, so the order path needs a rule for what happens when it is wrong. And a fulfilment service level that can be breached needs an owner for the alert, not only a definition of the breach.

Technology and delivery

The commerce core is Magento 2 Open Source, the storefront is Next.js, and the two are separated so the same core can serve differently branded shops. Deployment targets were AWS or on-premise. Delivery ran in four phases over 3.5 to 4.5 months.

Questions a buyer asks

What does hybrid points-and-cash checkout mean in practice? A single order can be settled partly from a points balance held in the programme's own system and partly through a payment gateway.

Were the performance numbers in the specification achieved? Unknown, and not claimed. They are requirements in the documents, and no measurement is recorded, so this record does not report them as outcomes.

Can this record name the client or the loyalty programmes it serves? No. Confidentiality covers the engagement, and the client is described only as a Dubai-based loyalty and rewards technology company.

Can Netbase work with a client in my country? Yes. Every service on this site is delivered remotely from Hanoi, and Netbase has worked with clients in 80 countries. Delivery communication is in English, with weekly reviews and a named project manager.

Does Netbase work in my industry? Netbase takes on projects in any industry where the work can be delivered remotely and accepted by milestones. The industry pages describe the approach sector by sector, and the Work records show delivered projects.

How do I pay for a project? Payment is by bank transfer to the company account of Netbase JSC or through PayPal Business. The payee is always Netbase JSC, the company that operates OutsourcingVN.

Who do I talk to, and how do I start a project? Talk to Huy Nguyen (David), Founder and CEO of Netbase JSC: message him on WhatsApp at +84 937 869 689 or email project@netbasejsc.com. You can also send your brief through the project request form. Say which workflow or system the project concerns and what has to stay unchanged; the first step is a discovery conversation, and scope and milestones are agreed after it.