Financial services and fintech: modernising one money workflow, AI-assisted and human-reviewed
AI now drafts the first pass on onboarding documents, reconciliation breaks and dispute files in financial services, with your compliance owner making the final call before anything touches live money. Netbase takes on that AI-era capability, data platform engineering, evaluation and modernisation, and its published marketplace payout logic is the closest working proof of the ledger discipline underneath it.
Submit a project Scope a technical audit sprintReviewed by Huy Nguyen (David), CEO · Updated 14 Oct 2026
Which workflows does a modernisation project touch?
Banks, lenders, payment companies, brokers and insurers differ in licence, but most modernisation work lands in one of six workflows.
- Onboarding and identity checks. Application, identity verification, risk scoring by your rules, and a decision a person can explain later.
- Payments and payouts. Money in from customers, money out to sellers, partners or borrowers, with fees and holds applied.
- Ledger and reconciliation. Every movement recorded once, matched against the bank or provider statement, and breaks investigated.
- Servicing and disputes. Statements, changes of details, complaints, chargebacks and their deadlines.
- Regulatory and management reporting. Numbers that must agree with the ledger and be reproducible months later.
- Legacy core integration. A batch file, a mainframe screen or a vendor platform that the new service has to read without breaking.
Commerce-side money movement, such as checkout, order state and refunds, is covered by order and payment operations; this page is about the institution holding the obligation.
Who are the actors, and what does each fear?
want a decision and a balance they can trust, on a phone, without a branch.
fear the manual break queue that grows every time a new product launches.
fear a decision nobody can explain and an audit trail with gaps.
fears reports that disagree with the ledger by an amount nobody can trace.
fear touching a core system whose behaviour is documented only in its code.
expect the firm to control its suppliers, including a software vendor.
Customers now expect instant onboarding and payouts, while supervisors expect tighter control of every third party that touches those flows.
Where does AI change the workflow, and where does Netbase take it on?
Document-heavy onboarding, reconciliation exception queues, fraud and dispute triage, and model-risk governance are all moving to AI-assisted review with an auditable human decision, and Netbase embraces each new capability as it appears rather than waiting for a sector-specific track record to accumulate first.
Netbase works with commercial and open-source AI models chosen per project. Netbase has delivered anonymised client AI projects including retrieval-based knowledge assistants, document AI and MLOps pipelines. Credit and fraud decisions shaped by a model still need your model-risk and fair-lending review before release, and the reasons must be explainable to a customer and a supervisor.
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Onboarding and KYC
Document AI extracts identity and application fields for a person to confirm, and retrieval over your own policy library gives the reviewer the rule that applies. This is Data and AI Platform Engineering: pipelines and a retrieval index over your ledger and policy documents.
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Reconciliation exception queues
A model drafts a break explanation and routes it to the right owner; a person still clears it, through AI Workflow Automation.
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Fraud and dispute triage
Classifying incoming disputes and summarising a case file for an analyst narrows the queue before a person decides.
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Model-risk governance
Any model shaping a credit, fraud or onboarding decision needs an evaluation set, a red-team pass and evidence a supervisor can read later, which is Quality, Security and AI Assurance: standing gates a release must pass, not a one-off audit.
Which regulatory questions belong with your advisers?
A software supplier does not decide these. Your compliance owner, legal counsel or auditor does, and the answers become design constraints.
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Will the new system store, process or transmit cardholder data, or could it affect the security of that environment?
- Why it changes the design
- PCI DSS applies to entities in that position, including service providers; a hosted payment page can keep most of the build out of scope
- Official starting point
- PCI Security Standards Council, PCI DSS (accessed 2026-09-28)
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Are we an EU financial entity, and is the vendor an ICT third-party service provider to us?
- Why it changes the design
- Regulation (EU) 2022/2554, the Digital Operational Resilience Act, sets ICT risk and third-party contract requirements and has applied since 17 January 2025
- Official starting point
- EUR-Lex, Regulation (EU) 2022/2554 (accessed 2026-09-28)
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Are we a US financial institution under the Gramm-Leach-Bliley Act Safeguards Rule?
- Why it changes the design
- The rule requires an information security programme with administrative, technical and physical safeguards for customer information
- Official starting point
- US Federal Trade Commission, Gramm-Leach-Bliley Act guidance (accessed 2026-09-28)
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How will we assess the vendor's supply-chain security?
- Why it changes the design
- Supplier assessment, access and exit rights must be in the contract before code is written
- Official starting point
- NIST SP 800-161 Rev. 1 Update 1 (accessed 2026-09-28)
The table names common starting points in the EU and the US; your licence, country and product decide the real list.
Settle data and access before any of this is built: one ledger of record; idempotent payment and payout instructions; segregation of duties between who prepares and who approves a payout batch; evidence retention exportable for an auditor; and named, least-privilege vendor access with no production data in development.
Netbase security practices include secure code review and version control, role-based access control, MFA for admin dashboards, contributors under NDA, and NDAs and DPAs on request. Netbase JSC holds ISO 27001 certification for information security management, and Netbase JSC holds a SOC 2 Type II attestation. Its compliance practices are GDPR alignment for data privacy in Europe, HIPAA-aligned methodologies for healthcare data handling, and CCPA compliance for clients with U.S. customer bases. None of these extends to your product, your hosting or your regulatory standing; the data security and compliance guide lists what to ask for in the contract.
Where does each job route to a Netbase capability?
Match each job to the capability that owns it, then combine two for a first milestone.
Data and AI Platform Engineering
Data and AI Platform EngineeringQuality, Security and AI Assurance
Quality, Security and AI AssuranceAI Workflow Automation
AI Workflow AutomationLegacy Application Modernization
Legacy Application ModernizationFractional CTO and AI Transformation Advisory
Fractional CTO and AI Transformation AdvisoryWhat does a worked modernisation look like?
A hypothetical payments company pays merchants from a nightly batch built on spreadsheets and a legacy database. Breaks between its payout file and the bank statement are cleared by hand, and a new product line cannot launch until that process scales.
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Milestone one
A read-only ledger service ingesting the batch and bank statement, producing an AI-drafted, human-checked daily reconciliation report in parallel with the manual process.
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Milestone two
The break queue moves into the new service, with reasons, owners and an audit trail.
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Milestone three
Payout instructions are generated behind a dual-control approval, and the spreadsheet retires only after a clean parallel-run period.
Every milestone ends with the compliance owner's sign-off, and live money moves only in the last one. Legacy Application Modernization is the commercial route for this incremental shape.
Where does outsourcing fit, and where does it not?
Good fit
- Operations tooling around a licensed core: onboarding, break queues, servicing, reporting
- Payout, commission and fee logic for marketplaces and platforms
- A technical review of an ageing money workflow before a decision, through a technical audit sprint
- Advisory and accounting firms modernising client workflows, closer to professional services
Another route fits better
- Replacing a regulated core banking platform in one step
- Holding client money or a licence on your behalf, which a software vendor cannot do
- Regulatory or legal advice, which belongs to your advisers
- Card acquiring or issuing infrastructure you would normally buy from a licensed provider
Custom product engineering for a bounded release outcome
One defined release of your product, built to named outcomes and handed over with acceptance evidence.
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Legacy application modernization, one bounded capability at a time
The code is assessed first, then one bounded capability moves at a time, with a way back.
Learn More
Data and AI platform engineering: one foundation your workflows share
Pipelines, retrieval indexes and model operations your AI and analytics workflows can share.
Learn More
What related work can Netbase show?
The published Work record closest to a money workflow is a marketplace. For RB Marketplace, Netbase built an English-first multi-vendor marketplace for West Africa on Laravel, with vendor earnings, commission deductions and payout requests, and administrator controls for vendor approval, commission and payouts, followed by 90 days of post-launch support. The multi-vendor marketplace record shows fee and payout logic inside a commerce platform: who earned what, what was deducted and when a payout was approved. A regulated build adds compliance rules, bank reconciliation and supervisory reporting on top of that shape; the regulatory table above is a list of questions for your advisers, not legal or compliance advice. Evidence labels are explained on the methodology page.
For RB Marketplace, Netbase built an English-first multi-vendor marketplace for West Africa on Laravel, then built the customer shopping app on that marketplace's own API.
Keep ReadingWhich delivery risks are specific to this sector?
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Parallel runs cut short
Retiring the old process before a clean period of matched results turns a migration into an incident.
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Rounding and currency rules discovered late
Fee, tax and rounding behaviour lives in the legacy code; it must be extracted in discovery.
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Vendor oversight left out of the contract
Audit, access and exit rights added after signature are hard to obtain.
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Explainability bolted on
A decision service, AI-assisted or not, without stored reasons cannot answer a complaint or a supervisor.
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Test data copied from production
Account and card data in a development database is an avoidable breach.
Netbase's delivery lifecycle runs from discovery and strategic alignment through team assembly and architecture planning, agile execution with outcome-based milestones, modular components and training and rollout to ongoing support; in a money workflow, discovery closes only when finance has signed the reconciliation rules the new service must meet.
Common questions
The multi-vendor marketplace record, with vendor earnings, commission deductions and payout requests under administrator control.
No. It is the company's own certification and never extends to a client's product or hosting.
Often most of it can, by keeping card data inside a payment provider's hosted page or tokenised flow. Your qualified assessor confirms the scope, not the vendor.
By putting them in the contract: named access, audit and information rights, incident notification and an exit plan.
Netbase JSC's head office is in Hanoi, Vietnam, and it is the company's only office. Data location and hosting are decided with your compliance owner.
Yes. Every service on this site is delivered remotely from Hanoi, and Netbase has worked with clients in 80 countries. Delivery communication is in English, with weekly reviews and a named project manager.
Netbase takes on projects in any industry where the work can be delivered remotely and accepted by milestones. The industry pages describe the approach sector by sector, and the Work records show delivered projects.
Payment is by bank transfer to the company account of Netbase JSC or through PayPal Business. The payee is always Netbase JSC, the company that operates OutsourcingVN.
Talk to Huy Nguyen (David), Founder and CEO of Netbase JSC: message him on WhatsApp at +84 937 869 689 or email project@netbasejsc.com. You can also send your brief through the project request form. Say which workflow or system the project concerns and what has to stay unchanged; the first step is a discovery conversation, and scope and milestones are agreed after it.
Start with one money workflow and its reconciliation
Bring one workflow, the report that proves it is correct today and your adviser's answers to the questions above. Related sectors include healthcare and care services and real estate and construction, every sector is listed under industries, and new builds follow custom product engineering. OutsourcingVN is operated by Netbase JSC and is Netbase's own outsourcing-services platform; submit a project with the brief.
Sources
- PCI Security Standards Council, PCI DSS
- Regulation (EU) 2022/2554 on digital operational resilience for the financial sector
- US Federal Trade Commission, Gramm-Leach-Bliley Act business guidance
- NIST SP 800-161 Rev. 1 Update 1, Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations