Customer Service Provider in USA
About This Service
DGC BPO Service offers comprehensive customer service solutions designed to meet the unique needs of your business. Our customer service offerings include:
- Multichannel Support: We provide support across various communication channels, including phone, email, live chat, and social media, ensuring customers can easily reach out in their preferred method.
- 24/7 Availability: Our customer service team is available around the clock to handle customer inquiries, ensuring prompt responses at any time of the day or night.
- Order Support: We assist with processing orders, tracking shipments, managing returns, and resolving order-related issues to ensure smooth transactions for your customers.
- Technical Support: Our team is trained to handle technical queries, troubleshoot issues, and provide solutions related to your product or service, helping customers quickly resolve problems.
- Billing & Payment Inquiries: We assist customers with questions related to billing, invoicing, and payment processing, providing clear and accurate information to enhance customer satisfaction.
- Complaint Resolution: Our customer service team is trained to handle complaints professionally, addressing customer concerns with empathy and working to resolve issues efficiently.
- Customer Feedback & Surveys: We gather customer feedback to help you improve your products and services, providing valuable insights into customer experiences and preferences.
- Appointment Scheduling & Reminders: We manage appointments, send reminders, and ensure that your customers' schedules are well-organized and free of errors.
- Customer Engagement: We proactively engage with customers to provide information on new products, promotions, and updates, fostering a stronger connection with your brand.
- Customer Data Management: We maintain accurate customer data, helping you track interactions, preferences, and history to deliver personalized service and build lasting relationships.
DGC BPO’s customer service solutions are designed to enhance your customer experience, improve satisfaction, and create lasting loyalty, all while reducing costs and increasing efficiency for your business.
Frequently Asked Questions
Since 2012, CMSMART started helping store owner, digital marketer, start ups or traditional commerce business to set up their store online with Open Sources platform like Virtuemart, Magento, WooCommerce, Shopify, BigCommerce or custom built website . Now we have tracked record of over 20K+ projects ( from 50$ - 100k$) supported by us.
And we discovered that 90% of our client faces a big problem during their ecommerce business…
The problem with our client, the store owner or shop owner or their website developer, is the costive investment of time and complicated tasks of hosting set up, storefront customize, store configuration, payment and shipping setting, extension research and customize process, open sources version upgrades,security and bug fixs, hiring and managing to work with various freelancer developers, updating with new technology, integrated with marketing & sales app, site performances and so on…
Since 2022, we think that Ecommerce Club can overall solve these problem and our client’s headache by gathering all the appropriated resources and talents into a simple approach of full services subcrition which backed by our team of extensive experience in ecommerce development and operation. From now on, our clients don’t have to deal with various tasks themeselves while focus on runing their business and support their clients.
We will try our best to handle the complicated tasks of set up and running their ecommerce website and system.
We research, train the team with SOP and set up packaged services which is clearly cover the nessesaty of each and every ecommerce operation.
The packaged Services is published widely so any shop owner, ecommerce developer can access and start using it by open ticket support and request the tasks to be done.
We try to define the services into timeframe- tasks as clear as possiple and improve the process of task implementation for both our staff as well as club member who need the task to be done well
Shop owner can open unlimited task as well as they want, or they can cancel their development resources if they don’t need any more.
From open sources template and plugin installation to enterprise website development and customization, we tried to open support for as much as possiple. In fact we support well – known open sources ecommerce platform like Magento, Shopify, WooCommerce, Headless Commerce…as well as Custom Development like React, Vue, JS, HTML
For store and sales operation, we are trying to help our shop owner with content and product development, landing page set up and development, sales and marketing features intergations, payment gate way development, shipping and fullfillment api intergration,CRM, erp and accounting, mobile app development …
For sales and marketing, we want to be helpful in tasks of promotion banner design, graphic design, facebook marketing support, youtube marketing support, adword campaign, newsletter set up, SEO, social media management…
For ecommerce industry and know how, we try to support as much as possiple retail shopping, web 2 print solution, booking business, company website with or without shopping cart..
We are adding more and more ecommerce services monthly so store owner can select and decide to use the services that best suited to their need at the right time.
Store owner can assign different stores development projects to us at the same time. Our team will find the approachs to alllocate the development resources to meet up with your bsuiness demand
No! We’ll work with any website regardless of where it's hosted.
We understand that different websites have different needs and that people have realistic budgets that they have to meet.
That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you'd like to upgrade, we have a great list of recommendations and trusted hosting partners.
Firstly, you will need to understand and define the project requirement and what includes and not included in each services that you want us to do.
Later, you need to prepare the budget and the timeframe to work with our developer to review the accomplisted tasks or projects.
You should also invite more team member to join the project development team
Our Ecommerce Service is for all ecommerce partners that wants to
1
Outsource your Ecommerce Business with a Know-How Tech Team Supported by a Smart Management Tool
2
Manage your Store Development project from small front-end tasks to full project development in Agile Approach
3
Develop and deploy any Complex eCommerce Marketplace or integrate CRM, ERP system to your platform business
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Customer Service Provider in USA
DGC BPO Service offers comprehensive customer service solutions designed to meet the unique needs of your business. Our customer service offerings include:
- Multichannel Support: We provide support across various communication channels, including phone, email, live chat, and social media, ensuring customers can easily reach out in their preferred method.
- 24/7 Availability: Our customer service team is available around the clock to handle customer inquiries, ensuring prompt responses at any time of the day or night.
- Order Support: We assist with processing orders, tracking shipments, managing returns, and resolving order-related issues to ensure smooth transactions for your customers.
- Technical Support: Our team is trained to handle technical queries, troubleshoot issues, and provide solutions related to your product or service, helping customers quickly resolve problems.
- Billing & Payment Inquiries: We assist customers with questions related to billing, invoicing, and payment processing, providing clear and accurate information to enhance customer satisfaction.
- Complaint Resolution: Our customer service team is trained to handle complaints professionally, addressing customer concerns with empathy and working to resolve issues efficiently.
- Customer Feedback & Surveys: We gather customer feedback to help you improve your products and services, providing valuable insights into customer experiences and preferences.
- Appointment Scheduling & Reminders: We manage appointments, send reminders, and ensure that your customers' schedules are well-organized and free of errors.
- Customer Engagement: We proactively engage with customers to provide information on new products, promotions, and updates, fostering a stronger connection with your brand.
- Customer Data Management: We maintain accurate customer data, helping you track interactions, preferences, and history to deliver personalized service and build lasting relationships.
DGC BPO’s customer service solutions are designed to enhance your customer experience, improve satisfaction, and create lasting loyalty, all while reducing costs and increasing efficiency for your business.
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Recently, we discovered how client loving working with us by their 5 star recommedation
Since 2012 we aim to become the leader in providing completed ecommerce solutions to SMB business around the world. Today we have been supporting over 50,000+ clients and work for 2,300+ projects on different aspect of development services for your ecommerce business. Become trusted partner and grow up with your business is our sole priority.
91 Nguyen Chi Thanh Str, Dong Da Dist, Hanoi, Vietnam
Email: [email protected] | WhatsApp: +84 978 847 058 | +84 963 296 509
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