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Ms.Janet Tran
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WooCommerce HelpDesk & Ticket Support
WooCommerce HelpDesk & Ticket Support offer the top-notch features for the best customer support experience
1 Ratings
- Price: $0.00
- 28 items sold
WHO SHOULD USE WOOCOMERCE HELPDESK & TICKET SUPPORT
A good help-desk & ticket support system is essential for customer support when you are running an online store
Easily receive all your customer queries, issues, and suggestions in the form of tickets.
E-Commerce Start Up
Help to structure and simplify the customer management.
Website Owner
Solving the issues of your products/services on time leads to happy clients & your reputation.
Customer Service Department
Help to organize customer's requests in the order & redirect them to the right department.
Support Department
Address your customers' questions and technical problems in a fast, & reliable manner.
Entrepreneurs
Suitable for entrepreneurs to host their own support ticket system service
Key Features Of WooCommerce Support Ticket System
Let's take a quick look to see the advanced features of WooCommerce HelpDesk & Ticket Support, and understand how it can make a difference to your business.
Set Status of A ticket
Easily set a status of a ticket for control and reply: New, Progress, Investigate, Resolve, Open, Close...
Manage Access Permissions
Admins can manage or set what a user or group of users is allowed to see and do
Built-In Reports
Provide you with both a basic and detailed look at the ticket system
Export Ticket to a CSV file
If neccessary, you can easily export tickets to a CSV file for future reference and view visitor details.
Restricted Access
All correspondence is private between the client and the agents for confidential information
Email notifications
The acknowledgment emails should be automatically sent whenever a ticket is submitted and replied.
Insert Satisfaction Survey
To know what kinds of level of support customers receive from your service
Customize the Support Form
Flexible and easily customize your support forms to look exactly how you wish and place them wherever you desire through the shortcodes.
Email Support System
A reply from customers can be made from their emails, no need to access from the ticket system. Convenient for customers in case they are not in front of the computer.
BENEFITS OF USING HELPDESK & TICKET SUPPORT
WooCommerce HelpDesk & Ticket Support offer the top-notch features for the best customer support experience. The better service is, the more customer's satisfaction and loyalty you achieve
Increases productivity
With helpdesk and ticket support, you approach faster and more efficiently the customer's issues, or request. Receive the requests and issues faster Approach them more efficiently
FIND OUT MOREPersonalized Support
Your Team can give much more one-on-one attention to clients with support issues thanks to a strong helpdesk ticketing system in place. Automation frees up time for your supporter Supporter can spend time talking to clients and providing a more personalized approach to supporting them
FIND OUT MORE
Continuous Performance Improvement
A good help desk ticketing system provides you with metrics and analytics around your team's performance. Monitor metrics: tickets closed, the average time to resolve issues Address the issue before it escalates further via ticket report
FIND OUT MORE
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DEMOS
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