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Customer Service Help Desk
Helpdesk enables businesses to address customer inquiries and concerns. It also provides businesses with a wide array of support and tools that promote collaboration to respond to queries accurately and instantly.
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- Price: $0.00
Benefits Of Help Desk - Multistore Marketplace Magento
Magento Help Desk helps to improve workflow, increase your brand recognition, and customer satisfaction. Here are the main benefits of HelpDesk:
Agents can route technical questions to the IT professional or an in-house expert for an accurate response.
No tickets are missed
Managers can set rules to auto-convert customer emails to tickets and channel them through ticket management.
Build a knowledge base
Repetitive customer questions can be organized into FAQs. Using page templates, you can build a knowledge base section and add it to your site.
Focus on important tasks
Managers can automate repetitive and routine tasks such as FAQs and administrative compliance so agents can handle more critical helpdesk tickets.
Resolve tickets faster
Agents resolve tickets faster and more accurately through collaboration with other agents, routing to in-house experts, or quickly accessing product specs.
Resolve tickets consistently
FAQs and unique issues are recorded and best practices are logged as a reference for future incidents. Next time a similar query is received, an agent will know exactly how to respond.
Simplify your customer support with HelpDesk
HelpDesk is an important helpdesk software for your business. The goal of using it is to keep customers happy so they don't leave.
Key features of M2 CS | Magento 2 Customer Services Help Desk Extension
Businesses across all industries need to provide outstanding support to keep their customers happy. Our Magento customer support has features that help your business deliver the satisfaction of your customers
Online chatting with many customers
You can chat with many customers at the same time to save your time and effort for your Magento support process
Many ways for customers to get support
Such as Chat Box, Contact Us Tab, fill out the form in the Contact Us menu, Create a ticket in the Help Desk tab, Support via Email
Check ticket history easily
Customers can see the ticket status in the Help Desk section and get a notification when any status changes.
Responses With Answer Shortcut
Gateway Helpdesk allows your customers to create an unlimited quick response. Just by 1 click, you can insert these answers into the message.
SET TICKET STATUS
Easily set the status of a ticket for control and reply: New, Progress, Investigate, Resolve, Open, Close...
MANAGE ACCESS PERMISSIONS
Admins can manage or set what a user or group of users is allowed to see and do
BUILT-IN REPORTS
Provide you with both a basic and detailed look at the ticket system
INSERT SATISFACTION SURVEY
To know what kinds of level of Magento support customers receive from your service
RESTRICTED ACCESS
All correspondence is private between the client and the agents for confidential information
EMAIL NOTIFICATIONS
The acknowledgment emails should be automatically sent whenever a ticket is submitted and replied.
CUSTOMIZABLE EMAIL NOTIFICATIONS
Trigger automatic emails on the key events such as new ticket, ticket replied etc. All text and graphics is completely under your control.
BROWSE FULL HISTORY OF A TICKET
An authorized party is able to browse and view all history of the ticket.
Highlight Features Of Help Desk - Multistore Marketplace Magento 2
Help Desk - Multistore Marketplace Magento 2 offer the top-notch features for the best customer support experience. The better service is, the more customer's satisfaction and loyalty you achieve
Keep all messages in one place
Incoming emails, requests from web forms, and any other sources — everything is in Magento Help. Manage messages from customers in one ticketing system. Improve your workflow to simplify your customer support tasks.
Contact UsAutomate and optimize your customer support
Let Magento customer service do some of your work for you. Automate repetitive tasks and optimize your response time. Create automated workflows to accelerate your processes. Complete your daily to-do list even faster. Canned responses: Prepare answers to repetitive questions and use them to speed up your response time. Automated assignment: Assign tickets to the right people or teams based on the email mailbox they arrive to. New ticket notifications: Get a messag
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Analyze reports to gain insights and make better decisions
Measure your performance and find trends. Use data to improve your customer service. Browse through HelpDesk tickets reports or export your data to get an overview of your current results and historical data. Ticket satisfaction: Analyze what your customers think about your ticket responses. First response time: Check how fast you respond to a ticket that arrives. New tickets heatmap: Spot peak times when you get more messages than usual.
Contact UsIncrease your brand recognition
Customize your HelpDesk to improve your brand recognition. Personalize mailing communication with a customizable email template. Build trust and make sure you always reply to customers using your company domain. Custom domains: Reply to tickets using your company’s domain name. Manage multiple email addresses in HelpDesk. Feedback request: Customize the message that asks customers to rate your responses. Make sure it matches your style and brand personality. Signat
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