What Is Outsourcing And How Does It Work?

Today, more and more companies choose to outsource to Vietnam to do their jobs and pay them in return. Outsourcing is usually done by small or medium-sized companies due to their limited human resources as well as their financial situation.

However, outsourcing is becoming more and more popular as companies grow and their needs start to become more specific, for example finding talent for specific positions that is not easy to find on the market.

This is a successful competitive strategy that businesses can use over the long term as it provides a way for companies to find top international talent at a reasonable discount to start a company or enhance their in-house team.

Today, apart from China and India, Vietnam has emerged as one of the top outsourcing countries in Asia. because of its lower cost compared to other markets. In addition, there are many reasons why companies from the US, UK, Japan, China, … perform in outsourcing the Vietnam market. You can discover the reason at What Makes Outsourcing Vietnam Amazingly?

If you want to find out what is outsourcing and how does it work, the types of outsourcing services, and the challenges of outsourcing, let Outsourcing Vietnam show you specifically.

1. What Is Outsourcing?

What is outsourcing?

We define outsourcing as the job of delegating your specified work tasks to a third party for a set length of time at a set fee. This is the practice of delegating your company duties to professionals who know how to perform them more efficiently. Because there are so many outsourcing firms on the market, it is critical that you choose your business partner wisely. It should be done with great care and attention to detail.

Most business owners have a lot of talent, but they often believe they can do it all. However, this may prove to be an impediment to the company’s growth. When the day-to-day office chores are outsourced, the business owner has more time to focus on earning revenue from the primary business operations.

After understanding what is outsourcing, so how do you feel about this business deployment type? Entrepreneurs and small company owners have perceived outsourcing as a corporate-only practice. But, thankfully, that is not the case. Technology has made it a useful tool for small companies and firms alike. Outsourcing has had a significant influence on their development and productivity.

Small firms are increasingly outsourcing certain duties to agencies. And it is a technology that has made it possible. We can now work from anywhere in the globe thanks to such amazing technology. Indeed, this provides excellent access to highly trained individuals who may have chosen or been forced to leave the corporate sector, such as marketing directors, virtual assistants, HR consultants, and others.

All of these freelancers operate as subcontractors, relieving small business owners of the burden of paying payroll taxes and other expenses like health insurance and worker compensation. In addition, when you outsource diverse services as a firm, you say goodbye to space constraints. Those are some benefits of outsourcing.

2. Why Does The Company Outsource?

Before starting to find a provider to deploy your project, you should answer the question of what are the reasons for outsourcing. There are many reasons why companies choose to outsource. Companies that choose to outsource rely on the third-party vendor’s expertise in performing outsourcing tasks to achieve such benefits. The reason behind this is that because a third-party vendor has the ability to focus on a particular task, they are more likely to do tasks better and are more cost-effective.

However, there are also some reasons why many companies decide to outsource, here are a few examples:

  • A company may be growing at a higher rate than it can support with its own staff. To keep up the pace, a company can choose to hire a pre-trained team from an outsourcing company, for deployment where needed and where needed in its operations without interrupting the submit your business.
  • A company may have short-term projects, so hiring a group of temporary workers to complete it is more efficient. If a company performs a new process, it can outsource the work to trained workers, instead of investing time, money, and effort to train their staff.
  • Sometimes, some companies choose to outsource some functions as a way to reduce risk.
  • With all of the above benefits, companies often decide to outsource additional functions or support their business, so that they can focus their resources and focus on strengthening their competitive advantage.

3. How Does Outsourcing Work?

Do you have any ideas about what is outsourcing and how it works?

I am pretty sure you understanding what is outsourcing, but maybe you don’t know how does it work? right? For a corporation to properly outsource responsibilities, it is critical to focus on the business partnership as well as the logistics. Outsourcing solutions is more about managing relationships than service-level agreements, and it is a collaboration, not a purchase endeavor. Maintaining and securing a trusted connection is critical in outsourcing initiatives and is more difficult than establishing service levels and partnerships.

Some experts advise emphasizing the service contract’s exit provision. It is critical for businesses to understand when the contractual agreement will inevitably expire and to guarantee that all parties involved meet their commitments and stick around until the contract expires.

4. What Are The Pros And Cons Of Outsourcing For Business?

4.1 Pros

The most significant benefit of using outsourcing solutions is: Companies that outsource may reap additional benefits in addition to lower costs and better efficiencies.

Companies that outsource can free up resources (such as cash, staff, and facilities) that can be reallocated to existing duties or new projects that produce higher yields for the company than the operations that were outsourced.

Companies may also discover that they can simplify production and/or reduce production times since third-party providers can complete outsourced activities more quickly.

Outsourcing services are appropriate for all types of businesses.

4.2 Cons

To achieve success, companies that outsource must manage their contracts and continuing relationships with third-party providers effectively. Some may discover that the resources committed to maintaining those connections parallel those devoted to the outsourced work, thus negating many, if not all, of the gains intended by outsourcing.

Companies may also discover that they have lost control over portions of the outsourced tasks or services. For example, when a company outsources its call center function, it may lose control over the quality of customer service provided; even if the company’s contract with the provider specifies certain quality measures, the company may discover that correcting an outsourced provider is more difficult than correcting an in-house team.

Problems of outsourcing are the company outsource may also face increased security risks since they trade proprietary information or sensitive data with their third-party providers, which may be misused, mishandled, or mistakenly revealed by the outsource provider.

Furthermore, firms may have difficulty getting their own employees to successfully interact and collaborate with those working for third-party providers – a circumstance that is particularly typical if the third party operates overseas.

5. How Many Types Of Outsourcing


There are various methods for outsourcing a business process, and depending on the process, one method may be preferred to another. There are several types of relationships based on the distance between the two partners of the relationship. These are some examples:

  • Onshoring (Onshore Outsourcing). Relocating work or services to a less expensive area within the company’s own country.
  • Offshoring (Offshore Outsourcing) . Relocating work or services to third-party vendors in another country.
  • Nearshoring (Nearshore Outsourcing). Relocating employment or services to people in neighboring, frequently bordering regions and countries.

The scope of outsourcing agreements might also vary greatly. Hiring freelancers on a job-by-job basis may be beneficial for specific tasks, such as programming or content development. A corporation that outsources its whole IT department will need a long-term collaboration with well-defined needs.

6. The Four Major Types Of Outsourcing Services

6.1 People outsourcing


In this situation, a company contracts with a non-permanent employee managed by the outsourcing company for a specified period of time. Then, they outsource to employees to focus on their main competencies and drive business growth. This is one of the growing trends in today’s 4.0 technology age. It helps to reduce costs, simplify HR management and improve business efficiency.

6.2 Project Outsourcing

Project outsourcing is an effective means for businesses to execute one-off tasks effectively. Especially, if the project requires specific skills that are beyond the capabilities of a company’s staff can handle.

Besides, considering how expensive and unrealistic it is for businesses to stockpile skill sets that are only used occasionally, companies look to project outsourcing, as this helps them maximize time and profit, and minimize costs.

Want to outsource software development projects? Don’t hesitate to contact us. OutsourcingVn is one of the leading software outsourcing companies in Vietnam that help thousands of IT partners all over the world.

6.3 Business Process Outsourcing

When the business becomes more and more competitive, organizations are required to outsource some of their processes if they want to increase focus and efficiency.

Some of the process outsourcing solutions:

6.4 IT Outsourcing


IT outsourcing is one of the effective means to find suitable resources for IT services. Nowadays, different companies use IT outsourcing depending on needs from software development, maintenance and IT support.

IT outsourcing makes the organization of your business is more flexible than you can imagine.

6. The Challenges Of Outsourcing

One problem is a conflict of interest inherent in any outsourcing agreement. Customers are always looking for better services but at a lower cost. However, the supplier wants to make a profit. Therefore, the tension must be tightly managed to ensure a successful outcome for both the customer and the supplier.

One of the reasons why outsourcing fails is the rush to outsource in the absence of a good business case. Outsourcing is pursued as a “quick fix” cost-cutting measure instead of investment designed to enhance capacity, expand globally, increase flexibility and profitability, or consolidate Competitive advantage is more likely to disappoint.

The outsourcing company will contact the outsourcing company. Therefore, the risk of losing intellectual property is quite high because they need to provide the information necessary for the outsourcing company to perform its functions effectively.

In addition, lifestyle and culture can lead to gaps in communication.

See more: Opportunities And Challenges Of Outsourcing In Vietnam

7. Top Best Outsourcing Companies

7.1 Wipro – Best IT Outsourcing Company

Best IT Outsourcing Company

Wipro is an outsourcing firm established in India that offers IT, consulting, and business process outsourcing services. They collaborate with clients in a variety of industries, including banking, communication, insurance, and oil.

Major clients: Airbus, Telenor, Swiss Pharmaceutical

Outsourcing Services:

  • Cloud computing and artificial intelligence
  • Management of customer service
  • Supply chain management
  • Digital marketing

7.2 TrinityWired – Mobile App Development Company

Mobile App Development Company

TrinityWired is one of the world’s leading providers of IT solutions. It provides a wide range of high-quality and dependable IT solutions. They deal with banks, financial institutions, healthcare, retail, marketing, advertising, telecommunications, education, logistics, and the oil and gas industries.
TrinityWired is a well-known IT solution provider in the market.

Major clients:  Fortune 500 companies

Outsourcing Services:

  • Mobile App development
  • Web development
  • Design
  • IoT solutions
  • DevOps services
  • Artificial intelligence and machine learning
  • Quality Assurance and Testing

7.3 OutsourcingVN – Best Vietnam Software Outsourcing Company

Best Vietnam Software Outsourcing Company

When you collaborate with OutsourcingVN, you can tap into our collective knowledge and expertise to inject significant abilities into your software development project. As one of the best software outsourcing companies in Vietnam, we strive to build long-term business connections while assisting you in overcoming your most difficult software development difficulties. We provide a variety of choices for outsourcing software development services. They are all adapted to the specific requirements of our partners.

Major clients: Cooperated with 200+ global companies

Software Outsourcing Services:

  • Mobile App development
  • Web development
  • Design
  • IoT solutions
  • DevOps services

7.4 Sciencesoft – Best Software Consulting and Development Company

Best Software Consulting and Development Company

Sciencesoft provides IT consulting services as well as custom software development. They are based in the United States and serve mid-sized and large businesses all around the world. Sciencesoft is well-known for its web application development and mobile app development services.

Major Clients: IBM, Walmart, eBay, Salesforce and Nestle.

Outsourcing services

  • IT help desk outsourcing
  • Software development
  • IT strategy
  • Crisis management
  • Quality assurance

7.5 Accenture – Best Outsourcing Companies

Best Outsourcing Companies

Accenture is a multinational professional services firm based in Dublin, Ireland. It has previously collaborated with Google, Apple, and Microsoft. Accenture’s clientele include three-fourths of the Fortune 500 firms worldwide as part of the Fortune Global 500!
With over ten years of experience in the area, Accenture has been a consistent participant in the Global Outsourcing 100.

Major clients: World Bank, American Express, 91 companies of the Fortune Global 100

Outsourcing services

  • Healthcare utilization management
  • Employee and HR services
  • E-commerce set-up and sales
  • Record to report
  • Support and procurement operations


Although outsourcing was once viewed as a way to cut costs and increase efficiencies, it is now increasingly being viewed as a strategic tool for businesses.

Leading companies recognize that outsourcing certain functions can help them gain a competitive advantage by allowing them to access expertise or innovative technologies that they do not have in-house; or by allowing them to deliver products or services more quickly; or by allowing them to shift resources to the most critical areas of the business. Outsourcing provides cost savings as well as increased workload flexibility. Here is are our post to give you an outsourced definition. We hope that this post will help you to understand what is outsourcing in business and the pros and cons of outsourcing.

If you are looking for an outsourcing company in Vietnam, OutsourcingVN is high-rated as a Vietnam software development outsourcing company.

Outsourcing Vietnam provides the most useful services for foreign companies:

  • Custom Web Design & Web Development Services
  • Human Resource Services
  • Digital Marketing

If you have any questions about our services, don’t hesitate to contact our support team. We are willing to answer all of your questions ASAP.

Thank you and best regards.

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