Tiki’s vision is to become THE destination for customers to discover a wide variety of authentic selections.
About Product at Tiki
You will be the owner of the problems assigned to you and you will decide how they get solved while ensuring a great customer experience.
What will you do?
Do deep dive (quantitative/qualitative) to understand the problems assigned to you (or you identify) and plan well-rounded solutions based on this understanding
Convince about the proposed solutions with evidence - to seek their buy-in/support
Understand both the controllable and uncontrollable factors related to your solutions and identify a risk mitigation plan for them to still deliver what is needed
Work with multiple stakeholders on a day to day basis to manage your own as well as their expectations related to the solutions being built
Define a long term plan with a clear end goal and also define short term goals for moving towards the ultimate goal - with clearly defined success metrics to measure product performance and be objective about the results
Learn whatever is needed to do what is expected of you
Your Skills and Experience
2+ years industry experience in product or similar roles
Customer obsession: always start from ‘customer’ to understand their problems/needs and to be the customers’ advocate and always bring the focus on their needs.
Ownership: understands well that any issue with the product (strategy/communication/design/technical/service) that impacts the customer experience is your problem and you need to know always what is the next step to solve it
A structured approach to break a complex/ambiguous problem into smaller pieces and can then work on solving the smaller elements individually. Can well define an MVP (for ‘proof of concept’ or ‘go to market’) by picking the most impactful features first. You may not always get the priorities right but gets them right more often than not
Humble: a ‘keep learning’ attitude and does not shy away from doing ground research (talk to customers, learn from competitors, check customer complaints) with the hope of finding new insights to improve customer experience.
Understands technology enough to be able to design a high-level flow of technology solutions, understands the overall process of development, testing and the release cycle, can discuss technical corner cases of anomaly values with stakeholders
Excellent problem-solving, organizational and analytical skills
Why You'll Love Working Here
Inside our engineering & product team:
We iterate constantly. There's no such thing as the best version of anything, just a constant streams of improvements and tests.
We move fast, really fast. Major changes can be executed in a few days, many times just a few hours.
We have a data-informed mindset. We try to use data to inform our decision as much as possible.
We are independent. Most of the time, your team will not need technical assistance from other teams.
We take risks. We're not afraid to challenge "best practices".
Our attractive offers include:
Open communication with passionate and experienced members.
Challenging working environment.
Easy access to the library with tons of startup, product, UX, coding... books.
Private healthcare insurance.
Annual health check-ups.
Special internal programs for Tikiers when shopping on Tiki.vn (free ship TikiNow service, discount...).
Internal events to bond our mutual understanding & spirit such as team building, team outing, Tiki's birthday, year-end party...
New & beautiful office with a pantry room (with bar), entertainment & gymnastic equipment, yoga rooms, a library and an open space facilitating cross-department communication.
Competitive salary and performance review, 13th-month pay and bonus based on performance.